Description
The following are the old appliance removal services offered:
*I would like to select the Star-Rated Old Appliance Removal Service (same-day processing upon delivery)#
#The Star-Rated Old Appliance Removal Service will arrange for the removal of your old appliances on the same day as the new appliance delivery (excluding built-in/embedded appliances).
(Old appliances must be placed independently, detached from any devices, connection systems, or obstructed storage locations.)
Standard size fee is HK$100. Moving washing machines/dryers/washer-dryers over obstacles 12 inches off the ground, such as toilet bowls, cabinets, etc., will cost HK$150 per instance. (Collected by the technician on the same day)
*Legal Free Disposal Service (approximately 3-5 working days) If the Star-Rated Old Appliance Removal Service is not purchased, the legal free disposal service will be automatically arranged.
We are not responsible for any delays or inability to complete delivery caused by accidents, traffic conditions, weather conditions, or other reasons beyond our control.
On the delivery day, if the Hong Kong Observatory issues a Black Rainstorm Warning, Typhoon Signal No. 8, or above, the delivery service will be immediately suspended, and the relevant order will be rescheduled for delivery.
Our company will not be liable for any direct or indirect losses caused by delivery delays or omissions due to the following circumstances:
1. The recipient is not at the delivery address on the confirmed delivery date and within the specified time.
2. The delivery address provided by the customer is incorrect or faulty.
3. There is no recipient at the provided delivery address.
4. The contact number provided by the customer for the recipient is incorrect or invalid.
Customers may request exchanges due to damage or malfunction. All products are non-refundable and non-returnable; exchanges are only permitted.
If an exchange application is successfully approved, the product must meet the following requirements:
- Each product can only be exchanged once.
- Only products of the same model can be exchanged.
- A valid receipt or order record must be presented for the exchange.
- The exchange must be completed within 7 days of the date of receipt.
- The product must be in its original condition at the time of purchase. The product must be free of any damage, scratches, or signs of use.
- The outer packaging must be intact: The packaging must not be damaged, soiled, or have any foreign objects such as tape or shipping labels affixed to it.
- All accessories, attachments, user manuals, and warranty certificates (if not filled out) must be complete and returned with the product.
The following products are not eligible for exchange:
- Products that do not meet the exchange criteria
- Product accessories
- Designated discounted products
- Gifts
- Products damaged due to improper use/installation
